Microsoft Loop is a new Office app for the hybrid work era -The Verge Microsoft Office-Transforming for the hybrid world -Microsoft 365 Blog Microsoft Loop can integrate new components for collaboration in addition to traditional Office products, allowing the entire team to collaborate flexibly in real time. 12:15:00 What can Microsoft do with the new collaboration tool 'Microsoft Loop' announced for Office users?Īt Microsoft Ignite, the annual conference for IT engineers and developers, Microsoft unveiled a new collaboration tool, Microsoft Loop, that integrates with a variety of Office products. We've featured the best online collaboration tools. However, it’s a pricey tool compared to the competition. It’s an app we’d recommend for anyone who manages an email support team. Loop turns email into a collaborative software suite, making it easy for employees to interact with themselves or customers. It's a more affordable tool and also has a free tier, unlike Loop. Like its rival, Spike allows you to add multiple addresses for enterprise team members, and they’ll access all their messages from one dashboard. We consider Spike (opens in new tab) the best alternative to Loop. If you need further help, you can contact the company’s support team through email or live chat. You can access user guides and how-to videos concerning all aspects of Loop Email on its official website. You can access Loop through a web app, iOS app, or an Android app still in Beta. Customer reviews often highlight user-friendliness as one of the app’s main strengths. Loop’s interface has a modern, uncluttered interface that makes it pleasant. You can assign custom keyboard shortcuts to make navigating Loop easier. Loop users can customize their inbox looks by selecting from one of Loop's color themes. You can create and view meetings and event plans in your email to ensure you don’t miss them. This platform includes a calendar (opens in new tab) that you can use to plan your schedule. These reports provide insights about your business and help you know how to improve handling customer inquiries. You can get a good overview of your team’s work by generating automated usage reports. In that case, you can check the spam folder for emails you think are proper and restore them to the inbox. The algorithms aren't perfect and may flag valid emails at times. Loop uses algorithms to assign a "spam score" to every email and will consider one as spam if the score is high enough. You can also filter emails marked as spam, though this feature is only available for IMAP users. For instance, you can view only the emails that are unread, if you're looking for customers to respond to, or all the emails assigned to a particular user to see if they're responding as expected. Loop users can create personalized views of their inboxes using filters. Likewise, you can create group chat channels to let multiple team members communicate simultaneously. Loop users can also chat directly with anyone on their team to get things done faster. This tool is useful when dealing with customer issues, as you’ll need minute details from them. You can start a private side chat on any email thread and communicate instantly. Loop also lets you set up rules that automatically sort incoming messages for your team. This feature makes it easier to communicate with customers by following a pre-assigned format. You can create templates that your team can follow when responding to a message. Thus, you can add email addresses from multiple providers, and the respective users will see all their messages in one dashboard. Loop works with Gmail, Outlook, Microsoft 365, or any other email provider using the Internet Access Messaging Protocol (IMAP). If that person isn't available, you're free to respond on their behalf. Each message has an assigned owner, so the whole team will know who should respond. With the shared inbox, anyone working within your enterprise can view all customer emails from one dashboard. You can add multiple work email addresses to Loop, and all users will access their messages from a single dashboard. But that can end with Loop’s shared inbox feature. Enterprise communication can be difficult when juggling many tools to keep up.
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